By Melissa Alfiero | Aug 16, 2024
Do any of these sound familiar? These questions can indicate a gap in where you are today and where you want to be when your Epic project launches. The bridge to cover that gap is proactive and intentional change management programs and planning. Strong focus on change management and readiness programs before go-live can impact your project’s ultimate success and the engagement of your organization.
Your staff and change management
Change management for an Epic implementation or optimization project is about preparing users and operators for the changes that will come with the installation. That is, proactive planning and communication to improve outcomes and engagement of your most important resources: your staff. Efforts that go into great build, design, and training can be compromised if you have not spent the time truly preparing your organization for the coming changes. Involve users in the process to help drive adoption of the new product’s best practices.
Develop a change management plan that covers four major user groups and their concerns:
Role |
Concerns |
Change Management activities to bridge the gap: |
Positive outcomes |
CLINICIANS |
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Readiness Programs to prepare clinicians in…
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FINANCE |
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Readiness Programs to prepare users in…
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LEADERSHIP |
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STAFF |
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A change management Lead, someone focused on change management with knowledge of operations at your organization, can help build your program to meet the needs of each unique area. There are many considerations such as:
At CereCore, we are healthcare operators who have seen the impact of strong change management initiatives. We understand concerns and questions that come from your staff from clinical, IT, and revenue perspectives, and we know organizations with well-prepared staff can truly take advantage of the Epic system and use its capabilities meaningfully. A change management program customized for your service offerings and your staff’s skill mix will serve your organization well as you navigate your Epic initiatives. We can help you use the resources developed by Epic, apply specific understanding of your organization’s goals, and develop a change management plan that’s made for your implementation journey.
Director of Epic Specialty Services, CereCore
Director of Epic Specialty Services, CereCore
Oklahoma Heart Hospital and CereCore collaborated to ready 128 interfaces during their transition from Cerner Millennium to Epic.
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