CereCore outscores professional services category average in every pillar
NASHVILLE, Tenn. – CereCore®, a leading provider of healthcare IT services, announces an exceptional achievement in 2026 KLAS ratings for the Managed IT Services segment and high scores (four A’s) across all customer experience pillars. The company has received an impressive overall KLAS score of 93, marking the third year to be highly rated in this competitive category. KLAS Research, a research organization that helps healthcare providers make informed technology decisions by offering impartial vendor performance information, recognizes CereCore's dedication to excellence and innovation in delivering top-notch IT services to healthcare organizations.
The Best in KLAS report provides meticulous analysis of client feedback gathered over the course of a year, assigning weighted letter grades to measure five critical customer experience pillars—Loyalty, Operations, Services, Relationship and Value.
CereCore received four A’s in the KLAS customer experience pillars with highest marks in the Loyalty and Value pillars. Clients responded “Yes” 100% of the time to these binary questions: 
+ Avoids charging for every little thing?
+ Would you buy again?
CereCore was honored to receive an 8 or 9 (out of 9) from 84% of respondents.
"At CereCore, we are committed to serving clients with consistent delivery of high-quality IT services for healthcare. We are grateful for our clients as we work together with compassion and clear understanding of the impact that IT services have on clinical teams and the quality of care they deliver,” said Curtis Watkins, president and CEO at CereCore.
CereCore takes this opportunity to express gratitude to valued clients for their trust and partnership. Here are client quotes from the 2026 Best in KLAS Awards – Software and Services report:
"CereCore jumps in with both feet and never hesitates. We never get a no; the response is always that they will figure out how we can do something. The firm is very transparent, especially through contracting, and we value that highly. When we switched service desks, they onboarded us so smoothly that we did not even have a blip. Normally, we see a spike in call volume, hold times, or backlogs during a transition, but we saw none of that. Looking at our reports, someone would never be able to tell when the change happened, and that speaks to how seamless CereCore made the entire process." 5/5 stars | VP/Other Executive, Dec 2025
"CereCore uses tiered volume pricing, and when we consistently came in under our forecast volume, they adjusted our pricing accordingly. The contract did not require the firm to do that, but it was the right thing to do. I did not even have to ask; they proactively notified me of the trend and told me they were moving us to a lower pricing tier." 5/5 stars | VP/Other Executive, Dec 2025
"We have been happy with CereCore and are working well with them, so we really aren't looking at changing at this point. We brought CereCore in, really liked their product, really liked their model, and liked the way that they were planning on doing things, and there was a really good price point for us. We have been pleased ever since." 5/5 stars | Director, Dec 2025
“Feedback from clients about our partnership, as shared with KLAS or in our regular dealings with one another, inspires us and helps us identify opportunities to continually improve how we serve as managed IT services partners with some of healthcare’s top organizations,” said Watkins.
For more information on CereCore’s KLAS ranking, view the complete 2026 Best in KLAS Awards – Software and Services report.
About KLAS
KLAS is a research and insights firm on a global mission to improve healthcare. Working with thousands of healthcare professionals and clinicians, KLAS gathers data and insights on software and services to deliver timely reports and performance data that represent provider and payer voices and act as catalysts for improving vendor performance. The KLAS research team publishes reports covering the most pressing questions facing healthcare technology today, including emerging technology insights, that provide early insights on the future of healthcare technology solutions. KLAS also fosters measurement and collaboration between healthcare providers and payers and best practice adoption. Learn more at klasresearch.com.
