By Julie Lamasters | Oct 28, 2022
The Epic Gold Stars program is a 10-level program to encourage continuous improvement of clinical and financial outcomes, and it outlines specific features for healthcare organizations to focus on during the design and build process in order to achieve the next level.
Achieving even a level 4 within the Gold Star program is not easy, and to “level up” you will need early buy-in, focus on the end goal of improving outcomes, and a standardized implementation process.
How do you approach tackling the next level in the Epic Gold Star program? As a manager charged with delivering multiple Epic projects for healthcare clients, let's understand what it takes to level up through the eyes of a senior analyst with CereCore, Michael Beasley.
Julie Lamasters: How did you decide where to begin with the Gold Stars program? What Gold Stars have you implemented recently?
Michael Beasley: We identified areas where implementing several Gold Star features for both Radiant and Anesthesia applications would have a high impact on both the patient experience and the provider experience.
We implemented the MRI Screening Form Questionnaire in MyChart.
This Gold Star allows patients to answer and submit the MRI Screening Form prior to their appointment via MyChart.
Additionally, the radiology technologist will be able to pull those answers from MyChart into Epic Hyperspace so that both the patient and technologist can review the screening form together prior to starting the exam.
We also implemented the Anesthesia Mobile Updates.
Anesthesia Mobile is how an anesthesiologist/anesthetist can complete parts of their workflow via Haiku.
These updates allow additional functionality such as documenting events, reviewing the Anesthesia Encounter and create/review notes with images that can be attached directly to the note. Furthermore, these updates will build on future upd
ates and upgrades to allow the anesthesia team to complete their entire workflow from their handheld device.
JL: What was the coolest part about the build for you as an analyst?
MB: In both of these projects we were able to integrate parts of normal workflow into supporting parts of Epic (MyChart and Haiku). Typically, the Optime and Radiant workflows are completed directly in Epic Hyperspace.
In both of these Gold Stars we were able to use MyChart and Haiku to help support a more efficient workflow. The patient being able to answer their MRI Screening Form from their MyChart allows an opportunity to expedite the patient/tech interview prior to their exam.
Also allowing the anesthesia team to have access to parts of their workflow on a hand-held device via Haiku can support how the anesthesiologists float and stay up to date on their ongoing cases.
In both projects it was really cool to learn parts of the MyChart and Haiku build while gaining a better understanding of their workflows.
JL: Were there any hiccups with buy-in or build?
MB: None, luckily. With the strong support of my team and good communication, both Gold Stars were implemented with little risk. While there were no hiccups, we did our best to mitigate the risk of hiccups through peer review testing, developing and distributing step-by-step tip sheets and conducting demos to the end users.
JL: What process did you follow? Any tips for how your team worked together?
MB: I worked closely with others on my team which included an architect and Epic TS who helped identify the Gold Stars that could be implemented.
Once those Gold Star projects were established, I was able to use a combination of Galaxy Build Guides and Build Wizards to help move the build along.
Once build and initial testing was completed, I held a “Team Demo” to get the team up to speed on the build, testing and workflow that would be followed. We also completed peer review testing.
Finally, I worked with the education team to help develop the step-by-step tip sheet. Before implementation, we discussed these Gold Stars in our leadership meeting with the operational team, demonstrated the functionality and answered questions.
JL: Do you have recommendations for someone trying to work towards getting more Gold Stars for their team?
MB: Here are three recommendations:
A few key takeaways to help your organization achieve the next level in the Epic Gold Stars program:
Epic Clinical Applications Manager at CereCore
Epic Clinical Applications Manager at CereCore
An Epic Implementation Story: Fast Tracking Epic Integration for a New Pediatric Facility
Hospital Outpatient Departments (HODs) are often a pain point in an otherwise excellent EHR go-live. They all seem to have unique workflows. Each department may have a different way that they like to...
Ever been frustrated with the computerized voice when trying to get help? Some troubleshooting situations are best handled person to person. This is especially true for busy healthcare teams going...
Let us know how we can support your initiatives and take some of the heavy lifting from healthcare IT.
1100 Dr. Martin L. King Jr. Blvd,
Nashville, TN 37203