By CereCore Media Coverage | Feb 8, 2024
2 minute read CereCore News| Managed Services
NASHVILLE, Tenn. – Feb. 8, 2024 – CereCore®, a leading provider of healthcare IT services, announces its exceptional achievement in 2024 KLAS ratings for the Managed IT Services segment and received high scores (90+ out of 100) across all customer experience pillars. The company has received an impressive overall KLAS score of 95.4, marking its first-time full rating in this highly competitive category. KLAS Research, a research organization that helps healthcare providers make informed technology decisions by offering impartial vendor performance information, recognizes CereCore's dedication to excellence and innovation in delivering top-notch IT services to healthcare organizations.
KLAS performance reports provide meticulous analysis of client feedback gathered over the course of a year, assigning weighted numerical values to measure four critical customer experience pillars—Loyalty, Operations, Product and Relationship. Compared to other vendors, CereCore earned the highest score in the Loyalty customer experience pillar. Other notable recognition included clients responding "Yes" 100% of the time to these questions:
The Outsourced Managed IT Services category encompasses a diverse set of services and challenges, making CereCore's high scores in services spanning level 1, level 2 and application IT support noteworthy. This achievement is a testament to the dedication, expertise and innovation demonstrated by the CereCore team in providing top-notch IT services to healthcare organizations.
"We are honored to receive such a high score in the KLAS Managed IT Services market segment. This recognition is a result of the hard work and commitment of our exceptional team," said Curtis Watkins, president and CEO at CereCore. "We extend our heartfelt congratulations to every member of the CereCore team for their tireless efforts to ensure our clients do what they do best—provide quality patient care to their communities."
CereCore takes this opportunity to express gratitude to valued clients for their trust and partnership. Here are client quotes from the 2024 Best in KLAS Awards – Software and Services report:
“We appreciate the feedback our clients have shared with KLAS about our services and view it as an opportunity to continually improve how we serve as managed IT services partners and work toward improving healthcare through technology,” said Watkins.
For more information on CereCore’s KLAS ranking, view the complete 2024 Best in KLAS Awards – Software and Services report.
CereCore Media Coverage shares insights and expertise from its
CereCore Media Coverage shares insights and expertise from its
Diamond award winners have won the Best of Staffing award for at least 5 years in a row, consistently earning industry-leading satisfaction scores from clients and placed talent.
This article and video interview were originally published on Healthcare IT Today.
This article was also published by Becker's Health IT and HISTalk.
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