Concerned about handing over your service desk to a third party? Rightfully so. Your service desk defines experiences with your healthcare organization and is critical to your user satisfaction...
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Concerned about handing over your service desk to a third party? Rightfully so. Your service desk defines experiences with your healthcare organization and is critical to your user satisfaction...
Clinical service desks that employ understanding of clinical workflows and issue urgency are the way of the future for healthcare IT. Sound service desk practices and technological know-how are the...
For IT service desks in healthcare, adding new value to their organizations involves much more than a tool decision. It's time for today’s healthcare IT (HIT) service desks to offer what traditional...
Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...
If our culture is learning how to interact with virtual assistants at home, how does this shape the future for delivering IT assistance to hospital employees and patients? What might the IT help desk...
Research on customer experience from the Service Desk Institute (SDI) supports what most of us already know – “Customer satisfaction is the most significant indicator of success on the service desk.”
