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Healthcare IT Service Desk: How to Improve Work Life Balance and Satisfaction

Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...

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    Healthcare IT Service Desk: How to Improve Work Life Balance and Satisfaction

    Healthcare IT Service Desk: How to Improve Work Life Balance and Satisfaction

    ,
    4 minute read
    By Chris Wickersham
    on Sep 23, 2022

    Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...

    Healthcare IT Service Desk: Automation Strategies

    Healthcare IT Service Desk: Automation Strategies

    ,
    4 minute read
    By Chris Wickersham
    on Mar 4, 2022

    If our culture is learning how to interact with virtual assistants at home, how does this shape the future for delivering IT assistance to hospital employees and patients? What might the IT help desk...

    Healthcare IT Service Desk: Driving Beyond Customer Satisfaction

    Healthcare IT Service Desk: Driving Beyond Customer Satisfaction

    ,
    5 minute read
    By Chris Wickersham
    on Feb 25, 2022

    Research on customer experience from the Service Desk Institute (SDI) supports what most of us already know – “Customer satisfaction is the most significant indicator of success on the service desk.” 

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