Automation has the power to revolutionize service desk management, but where should an IT organization begin? The opportunities range from simple automation (for incident routing) to more advanced,...
Read Post
Automation has the power to revolutionize service desk management, but where should an IT organization begin? The opportunities range from simple automation (for incident routing) to more advanced,...
Concerned about handing over your service desk to a third party? Rightfully so. Your service desk defines experiences with your healthcare organization and is critical to your user satisfaction...
Is your IT organization feeling the burden of accomplishing all the priorities on a tight budget during a talent shortage in a complex industry with high expectations from every stakeholder? Are your...
Clinical service desks that employ understanding of clinical workflows and issue urgency are the way of the future for healthcare IT. Sound service desk practices and technological know-how are the...
For IT service desks in healthcare, adding new value to their organizations involves much more than a tool decision. It's time for today’s healthcare IT (HIT) service desks to offer what traditional...
Topics of concern for many in the healthcare IT industry revolve around continuing to achieve operational efficiencies and technology innovation even when budgets and staffing pressures just won’t...
Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...
If our culture is learning how to interact with virtual assistants at home, how does this shape the future for delivering IT assistance to hospital employees and patients? What might the IT help desk...
Research on customer experience from the Service Desk Institute (SDI) supports what most of us already know – “Customer satisfaction is the most significant indicator of success on the service desk.”
