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Ensure Successful Service Desk Partnerships with Preparation

Concerned about handing over your service desk to a third party? Rightfully so. Your service desk defines experiences with your healthcare organization and is critical to your user satisfaction...

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    Ensure Successful Service Desk Partnerships with Preparation

    Ensure Successful Service Desk Partnerships with Preparation

    , ,
    6 minute read
    By Chris Wickersham
    on Nov 17, 2023

    Concerned about handing over your service desk to a third party? Rightfully so. Your service desk defines experiences with your healthcare organization and is critical to your user satisfaction...

    MEDITECH Patient Portal Support Services
    Reducing Burden on Your Maxed-Out Healthcare Technology Team

    Reducing Burden on Your Maxed-Out Healthcare Technology Team

    By Joel St. Francis
    on Oct 27, 2023

    Is your IT organization feeling the burden of accomplishing all the priorities on a tight budget during a talent shortage in a complex industry with high expectations from every stakeholder? Are your...

    Realizing the Opportunities for a Clinical Service Desk

    Realizing the Opportunities for a Clinical Service Desk

    , ,
    3 minute read
    By Chris Wickersham
    on Sep 29, 2023

    Clinical service desks that employ understanding of clinical workflows and issue urgency are the way of the future for healthcare IT. Sound service desk practices and technological know-how are the...

    Clinical IT Service Desk: Your New Model for Strategic IT Operations?

    Clinical IT Service Desk: Your New Model for Strategic IT Operations?

    ,
    1 minute read
    By CereCore Media Coverage
    on Sep 14, 2023

    Outsourcing in hospitals is nothing new. In fact, hospitals have long outsourced dietary, laundry and even clinical functions like lab and pharmacy. Of course, a hospital should be known for its...

    The Next Big Thing for Healthcare IT Service Desks – Support with Clinical Context

    The Next Big Thing for Healthcare IT Service Desks – Support with Clinical Context

    , ,
    3 minute read
    By Chris Wickersham
    on Sep 8, 2023

    For IT service desks in healthcare, adding new value to their organizations involves much more than a tool decision. It's time for today’s healthcare IT (HIT) service desks to offer what traditional...

    Big Healthcare IT Transitions Deliver ROI and Physician Satisfaction

    Big Healthcare IT Transitions Deliver ROI and Physician Satisfaction

    By CereCore
    on May 12, 2023

    Everything we do in healthcare IT has a direct correlation to patient care, especially large IT investments like EMR implementations and day-to-day operations such as the IT help desk. On The...

    A Clinical Service Desk for Epic Users: Emphasis on Clinical

    A Clinical Service Desk for Epic Users: Emphasis on Clinical

    , , ,
    7 minute read
    By Chris Wickersham, Stephanie Murray
    on Apr 28, 2023

    Not all Epic clinical service desks are created the same. At CereCore, our Epic help desk is focused on providing well-informed Level 1 agents backed by experts with decades of clinical expertise....

    Podcast: Scaling IT for Growth and Why Managed Services Makes Sense

    Podcast: Scaling IT for Growth and Why Managed Services Makes Sense

    By CereCore
    on Jan 27, 2023

    The constant demand for innovation and growth plus mounting economic pressures push today’s CIO to stay focused on ways to build a high performing IT team and strong relationships with stakeholders...

    IT Service Management and Work Life Balance: Why IT Teams Need Both Automation and Trust

    IT Service Management and Work Life Balance: Why IT Teams Need Both Automation and Trust

    ,
    4 minute read
    By Scott Tuck
    on Nov 11, 2022

    Expertise. Empathy. Automation. Availability 24x7. Composure under pressure. Collaboration. The list could go on when describing the ingredients needed when implementing an IT service management...

    Healthcare IT Service Desk: How to Improve Work Life Balance and Satisfaction

    Healthcare IT Service Desk: How to Improve Work Life Balance and Satisfaction

    ,
    4 minute read
    By Chris Wickersham
    on Sep 23, 2022

    Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...

    ICYMI: IT Service Desk Performance Resources for Continuous Improvement

    ICYMI: IT Service Desk Performance Resources for Continuous Improvement

    ,
    2 minute read
    By CereCore
    on Sep 2, 2022

    In healthcare, IT support is a critical job that doesn’t sleep or take off for the holiday. Is your organization happy with the level of IT support they receive? How’s the reputation of your IT...

    CereCore® Wins Silver Stevie Award® for Achievement in Customer Satisfaction

    CereCore® Wins Silver Stevie Award® for Achievement in Customer Satisfaction

    ,
    2 minute read
    By CereCore Media Coverage
    on May 20, 2022

    CereCore® was named the winner of a Silver Stevie® Award in the Achievement in Customer Satisfaction category in The 20th Annual American Business Awards®.

    Healthcare IT Service Desk: Automation Strategies

    Healthcare IT Service Desk: Automation Strategies

    ,
    4 minute read
    By Chris Wickersham
    on Mar 4, 2022

    If our culture is learning how to interact with virtual assistants at home, how does this shape the future for delivering IT assistance to hospital employees and patients? What might the IT help desk...

    Healthcare IT Service Desk: Driving Beyond Customer Satisfaction

    Healthcare IT Service Desk: Driving Beyond Customer Satisfaction

    ,
    5 minute read
    By Chris Wickersham
    on Feb 25, 2022

    Research on customer experience from the Service Desk Institute (SDI) supports what most of us already know – “Customer satisfaction is the most significant indicator of success on the service desk.” 

    Behind the IT Support Desk: Why It Matters For Your Patients

    Behind the IT Support Desk: Why It Matters For Your Patients

    ,
    2 minute read
    By CereCore Media Coverage
    on Dec 17, 2021

    A positive customer service experience can turn a doubter into a believer almost instantly, while a negative one can do the opposite. We see this in our world almost daily, most notably with...

    Support Services
    Ardent Health’s Prescription for Service Desk Efficiency

    Ardent Health’s Prescription for Service Desk Efficiency

    By CereCore
    on Nov 9, 2020

    Prescription for Service Desk Efficiency

    ServiceNow Workflows: Best Practices for Maximizing Your Investment

    ServiceNow Workflows: Best Practices for Maximizing Your Investment

    ,
    3 minute read
    By Scott Tuck
    on Oct 9, 2020

    Many IT teams begin their ServiceNow journey by replacing an aging, outdated service desk solution and investing in a solution that can manage everything from incidents to assets. Rightfully so....

    Diagnosing Your Health System's IT Support Desk

    Diagnosing Your Health System's IT Support Desk

    ,
    2 minute read
    By CereCore
    on Aug 3, 2020
    eBook excerpt

    Are you capturing the correct metrics?

    Defining the correct metrics is critical. The service desk sees all of the issues on the front line— all incidents that are submitted to your...

    Hospital IT Service Desk Metrics that Impact Costs

    Hospital IT Service Desk Metrics that Impact Costs

    ,
    3 minute read
    By CereCore
    on Apr 30, 2020

    Hospital IT leaders have always carefully balanced support costs along with transforming the delivery of care with new solutions. And as we begin defining the effort for recovery from the COVID-19...

      Put Us to Work

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