This podcast was originally published on Healthcare NOW Radio “The Tate Chronicles: Live at HIMSS25 with Chris Wickersham and Mike Gordon” In this podcast, Chris Wickersham, Assistant Vice President...
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This podcast was originally published on Healthcare NOW Radio “The Tate Chronicles: Live at HIMSS25 with Chris Wickersham and Mike Gordon”
In this podcast, Chris Wickersham, Assistant Vice...
Mary Rutan Health is a not-for-profit healthcare organization providing comprehensive and integrated inpatient, outpatient and community services to a five-county region in rural...
Oracle Health (Cerner) level 1 support, ServiceNow and Epic implementation expertise, and MyChart support gives independent hospital capacity for their internal IT team and...
Automation has the power to revolutionize service desk management, but where should an IT organization begin? The opportunities range from simple automation (for incident routing) to more advanced,...
“I practiced as a hospitalist for many years. You go from room to room and bedside to bedside and you're able to care for one patient at a time...Through technology, I know the work we do impacts the...
Today’s electronic health record (EHR) users include employees from almost every hospital department. Providers, nurses, clinical staff, and departments rely on EHRs to help streamline various facets...
“Early detection of disease is a way of both curing patients and delivering better healthcare, but also scaling our physicians,” said Ajai Sehgal, Chief Data and Analytics Officer at Mayo Clinic, in...
A Growth-Focused Managed Services IT Partnership
This article was also published by Becker's Health IT and HISTalk.
No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT...
Concerned about handing over your service desk to a third party? Rightfully so. Your service desk defines experiences with your healthcare organization and is critical to your user satisfaction...
Is your IT organization feeling the burden of accomplishing all the priorities on a tight budget during a talent shortage in a complex industry with high expectations from every stakeholder? Are your...
Clinical service desks that employ understanding of clinical workflows and issue urgency are the way of the future for healthcare IT. Sound service desk practices and technological know-how are the...
Outsourcing in hospitals is nothing new. In fact, hospitals have long outsourced dietary, laundry and even clinical functions like lab and pharmacy. Of course, a hospital should be known for its...
For IT service desks in healthcare, adding new value to their organizations involves much more than a tool decision. It's time for today’s healthcare IT (HIT) service desks to offer what traditional...
Everything we do in healthcare IT has a direct correlation to patient care, especially large IT investments like EMR implementations and day-to-day operations such as the IT help desk. On The...
Not all Epic clinical service desks are created the same. At CereCore, our Epic help desk is focused on providing well-informed Level 1 agents backed by experts with decades of clinical expertise....
The constant demand for innovation and growth plus mounting economic pressures push today’s CIO to stay focused on ways to build a high performing IT team and strong relationships with stakeholders...
Expertise. Empathy. Automation. Availability 24x7. Composure under pressure. Collaboration. The list could go on when describing the ingredients needed when implementing an IT service management...
Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...
In healthcare, IT support is a critical job that doesn’t sleep or take off for the holiday. Is your organization happy with the level of IT support they receive? How’s the reputation of your IT...
CereCore® was named the winner of a Silver Stevie® Award in the Achievement in Customer Satisfaction category in The 20th Annual American Business Awards®.
If our culture is learning how to interact with virtual assistants at home, how does this shape the future for delivering IT assistance to hospital employees and patients? What might the IT help desk...
Research on customer experience from the Service Desk Institute (SDI) supports what most of us already know – “Customer satisfaction is the most significant indicator of success on the service desk.”
A positive customer service experience can turn a doubter into a believer almost instantly, while a negative one can do the opposite. We see this in our world almost daily, most notably with...
Prescription for Service Desk Efficiency
Many IT teams begin their ServiceNow journey by replacing an aging, outdated service desk solution and investing in a solution that can manage everything from incidents to assets. Rightfully so....
Hospital IT leaders have always carefully balanced support costs along with transforming the delivery of care with new solutions. And as we begin defining the effort for recovery from the COVID-19...
