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    Ardent Health’s Prescription for Service Desk Efficiency

    Ardent Health’s Prescription for Service Desk Efficiency

    ,
    3 minute read
    By CereCore
    on Nov 9, 2020

    Ardent Health Services supports 4900 beds, 1200 providers, and over 25 thousand employees, making the service desk one of the most important services they provide. In 2016, Ardent began the...

    ServiceNow Workflows: Best Practices for Maximizing Your Investment

    ServiceNow Workflows: Best Practices for Maximizing Your Investment

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    3 minute read
    By Scott Tuck
    on Oct 9, 2020

    Many IT teams begin their ServiceNow journey by replacing an aging, outdated service desk solution and investing in a solution that can manage everything from incidents to assets.  Rightfully so....

    Hospital IT Service Desk Metrics that Impact Costs

    Hospital IT Service Desk Metrics that Impact Costs

    ,
    3 minute read
    By CereCore
    on Apr 30, 2020

    Hospital IT leaders have always carefully balanced support costs along with transforming the delivery of care with new solutions. And as we begin defining the effort for recovery from the COVID-19...

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