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CereCore® Wins Silver Stevie Award® for Achievement in Customer Satisfaction

CereCore® was named the winner of a Silver Stevie® Award in the Achievement in Customer Satisfaction category in The 20th Annual American Business Awards®.  The American Business Awards are the...

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    CereCore® Wins Silver Stevie Award® for Achievement in Customer Satisfaction

    CereCore® Wins Silver Stevie Award® for Achievement in Customer Satisfaction

    ,
    2 minute read
    By CereCore Media Coverage
    on May 20, 2022

    CereCore® was named the winner of a Silver Stevie® Award in the Achievement in Customer Satisfaction category in The 20th Annual American Business Awards®. 

    Healthcare IT Service Desk: Automation Strategies

    Healthcare IT Service Desk: Automation Strategies

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    4 minute read
    By Chris Wickersham
    on Mar 4, 2022

    If our culture is learning how to interact with virtual assistants at home, how does this shape the future for delivering IT assistance to hospital employees and patients? What might the IT help desk...

    Healthcare IT Service Desk: Driving Beyond Customer Satisfaction

    Healthcare IT Service Desk: Driving Beyond Customer Satisfaction

    ,
    5 minute read
    By Chris Wickersham
    on Feb 25, 2022

    Research on customer experience from the Service Desk Institute (SDI) supports what most of us already know – “Customer satisfaction is the most significant indicator of success on the service desk.” 

    Behind the IT Support Desk: Why It Matters For Your Patients

    Behind the IT Support Desk: Why It Matters For Your Patients

    ,
    2 minute read
    By CereCore Media Coverage
    on Dec 17, 2021

    A positive customer service experience can turn a doubter into a believer almost instantly, while a negative one can do the opposite. We see this in our world almost daily, most notably with...

    Support Services
    Ardent Health’s Prescription for Service Desk Efficiency

    Ardent Health’s Prescription for Service Desk Efficiency

    ,
    4 minute read
    By CereCore
    on Nov 9, 2020

    Prescription for Service Desk Efficiency

    Ardent Health Services selected CereCore to manage their Level 1 Help Desk, a collaborative effort that enabled Ardent to expand its capability to address key...

    ServiceNow Workflows: Best Practices for Maximizing Your Investment

    ServiceNow Workflows: Best Practices for Maximizing Your Investment

    ,
    3 minute read
    By Scott Tuck
    on Oct 9, 2020

    Many IT teams begin their ServiceNow journey by replacing an aging, outdated service desk solution and investing in a solution that can manage everything from incidents to assets.  Rightfully so....

    Hospital IT Service Desk Metrics that Impact Costs

    Hospital IT Service Desk Metrics that Impact Costs

    ,
    3 minute read
    By CereCore
    on Apr 30, 2020

    Hospital IT leaders have always carefully balanced support costs along with transforming the delivery of care with new solutions. And as we begin defining the effort for recovery from the COVID-19...

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