Too many healthcare organizations have support teams focused on break-fix, ongoing maintenance and other keeping the lights on work at the expense of making progress on strategic projects. Continuous IT operations, predictable costs, and specialized expertise that support agility and patient-focus, are at risk at organizations without the necessary capacity and expertise.
Organizations needing comprehensive support across their technology ecosystem turn to a qualified partner that earns high ratings, such as with KLAS, for services that exceed expectations and provide value. They use the following managed services, as a whole (an integrated solution) or in part (select services deployed individually), to meet their organization’s complexity and strategic priorities.
Clinical & IT Service Desk: The Support System for 24/7 Operations
Provides 24/7 coverage
Balances support with strategic initiatives
Elevates support quality
Healthcare IT Managed Services Revisited: A New Look at Value Propositions for 2026
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A Clinical Service Desk focuses on resolving issues correctly the first time versus answering calls quickly. Clinical training differentiates clinical service desk analysts from traditional help desk representatives. Knowing how to troubleshoot EHR configuration issues, coordinate with software vendors, and provide training to clinical staff without unnecessary escalations are the hallmarks of a service desk with clinical system and operations knowledge. Additionally, appropriate certifications and proficiencies allow for a Clinical Service Desk to take on maintenance work that does not originate from a ‘ticket’, such as additional testing, error queue monitoring and maintenance, and simple configuration changes. The advanced work mentioned leads to results such as:
Reducing time for EHR maintenance required by higher tier application analysts
CereCore is constantly pushing to improve first-call resolution. They keep looking to pick up additional call types and problem types, and they work with us to develop the knowledge articles needed to support that. They do not wait for us to drive those efforts. In my experience, that type of initiative is usually customer driven, but their service desk is very proactive. | KLAS comment, Dec 2025
EHR Application Management and Legacy Turndown: Maximize Your Investment
Realizes seamless upgrades
Accomplishes application management steps while internal IT teams sleep
Enables on time, on budget implementations that are optimized from the start
For organizations struggling to keep up with EHR updates, build development requirements, and support for major upgrades and/or optimization investments, specialists in EHR application management and legacy system turndown hold the certifications and accreditations that have led to:
Condensing an 18-month Epic optimization project to 8 months while implementing three major modules
Accomplishing zero unplanned downtime for hosted MEDITECH environments across hundreds of client sites
Realizing millions in savings through legacy archive and data integration services
Delivering full Oracle Health (Cerner) application management, covering tasks typically reserved for in-house teams
Elements of an Invisible Foundation: Infrastructure, Network, and Leadership Necessities
Solutions can range from fully managed services, co-managed services, project-based support, or hybrid models to help organizations:
Eliminate data center overhead, improve disaster recovery capabilities, and gain predictable IT costs or free capital for strategic investments with application hosting & cloud management services
Manage aging network infrastructure, multi-site operations, medical device integration challenges, or insufficient internal network expertise
Navigate executive transitions in hyper-competitive hiring markets for specialized expertise
Partners can help with other problematic areas, too. Combining internal capabilities with resources such as these can be game-changing:
Application Hosting & Cloud Management resources backed by 10+ consecutive years of 5-star MEDITECH hosting certification, 99.9%+ uptime SLAs consistently exceeded, cost savings averaging 30-40% compared to on-premises operations
Network Management resources ready to support everything from EHR access to medical imaging to IoT-enabled infusion pumps – all while maintaining security, speed, compliance and reliability
Fractional IT Leaders that bring decades of operational experience as well as cybersecurity and revenue cycle management tools and knowledge for assessments and future state planning
Imagine the Possibilities of Managed Services Partnership
CereCore’s client organizations are finding it’s time for strategy over task completion, proactive problem-solving (not just firefighting), and end users who can’t tell the difference between vendor staff and internal IT.
Quote from a Client
CereCore does not nickel-and-dime. CereCore is really focused on how they can provide better service and more service to us and really benefit us. They are really interested in adding value. I don't think CereCore has ever had a thing that we have asked them to do that they haven't been able to do. We are expanding services with CereCore. I have no reservations in recommending CereCore. |KLAS comment, Nov 2025
Getting Started
Are you experiencing resource constraints, burnout, reoccurring system issues, or project delays? These are signals that a strategic partnership could accelerate your goals. CereCore’s assessments offer a low-cost, high-reward method to find your biggest wins quickly. Learn more about common assessments.
