Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...
Read Post
Work life balance for those who manage and operate a 24-hour, seven days a week, 365 days a year healthcare IT service desk can seem elusive and almost impossible. Help desk IT staff can find...
Woburn, Massachusetts/PRNewswire/ –BridgeHead Software, the Healthcare Data Management company, today announced a strategic partnership with leading healthcare IT services provider, CereCore®. The...
I have consulted with several healthcare organizations as they navigate big changes: transitioning from one EHR platform to another, merging or partnering with other hospitals to expand their health...
In healthcare, IT support is a critical job that doesn’t sleep or take off for the holiday. Is your organization happy with the level of IT support they receive? How’s the reputation of your IT...
When was the last time your facility reviewed the MEDITECH procedure build? Has it been since the original implementation or build? Is your operational philosophy, “If it isn’t broken, don’t fix it,"...
We have definitely become a society that loves to have the latest and greatest. I can remember the Christmas my grandparents got us the newest video game — Atari. My brother, sisters and I would play...
Whether your healthcare organization is tackling a digital transformation agenda, considering an EHR upgrade or rip and replace, or navigating merger and acquisition activities, decisions around IT...
An interesting thing happened as the pandemic began to fade. The optimism of going back to the normal routine, which excited most leaders, quickly faded in several ways.
Assuring that the correct provider charges are billed can be extremely challenging - despite last year’s updates to the Evaluation and Management coding criteria. Recent studies indicate that the...
MEDITECH Expanse gives sites the ability to take advantage of the new updated version of the Oncology application. This essentially new version further integrates the application with MEDITECH’s...
According to The National Assessment of Adult Health Literacy report, only 12% of Americans have proficient health literacy skills. Adults who lack such skills may struggle to understand instructions...
Have you started preparing for the transition from Epic Hyperspace to Epic Hyperdrive? As you begin your journey, you may be wondering how you should begin, who should be involved, which vendors are...
I got a new phone a week ago, and I feel pretty special because it’s one of the “new flip phones”. Of course, that also makes me laugh because I owned one of the original flip phones way back when. ...
In recent years, IT managed services in the healthcare industry has seen an uptick in interest and activity given staffing shortages and heighted focus on digital transformation. What should a CIO or...
Chicago, IL – For the third consecutive year, CereCore® has been selected by Modern Healthcare as one of the 2022 Best Places to Work in Healthcare. The complete list of this year’s winners, in...
CereCore® was named the winner of a Silver Stevie® Award in the Achievement in Customer Satisfaction category in The 20th Annual American Business Awards®.
The number of mergers and acquisitions in healthcare has been increasing. M&A activities almost always involve changes in technology, EMRs, and/or workflows. Are there implications to clinical...
CereCore® has joined the ServiceNow Partner and Service Provider Partner Programs.
MEDITECH Expanse is packed with functionality to help your hospital improve its efficiency. You have likely heard that Expanse has new, improved features. Let’s explore several Expanse features that...
What are the most critical IT initiatives for CIOs and health systems in 2022? What strategies are CIOs considering to solve their biggest challenges? See how CIOs responded to these and other...
MEDITECH’s Expanse Ambulatory platform provides an opportunity for healthcare organizations to unite their ambulatory practices and the acute care system within a single electronic health record....
Guardian of patient data. Steward of IT budgets. Advocate for care teams. Liaison between technology and healthcare operations. You wear all of these hats and more as a healthcare IT leader. Juggling...
Making sure the right clinical staff receive test results on time, documenting medication information, taking advantage of alerts and alarms – here are just a few examples of communications...
The reasons for implementing changes to your EHR can vary from the need for new workflows, improving existing workflows and processes, regulatory requirements, or introducing new technology. So how...
If our culture is learning how to interact with virtual assistants at home, how does this shape the future for delivering IT assistance to hospital employees and patients? What might the IT help desk...
Research on customer experience from the Service Desk Institute (SDI) supports what most of us already know – “Customer satisfaction is the most significant indicator of success on the service desk.”
We all want to put patients first, but the reality of our pandemic world and current restraints (i.e., financial, staffing, inflation, etc.) doesn’t always make this easy to do. While digital patient...
Are you maximizing the arsenal of tools in the Patient Accounting Desktop (PAD) in MEDITECH Expanse? Does your staff print lists and follow up with aged accounts from hard copy reports? Are you...
Data breaches, stolen identities, and fraudulent charges are a fact of life in our modern age. However, for healthcare organizations, protecting patient data is only the beginning. Additional...
Most organizations are investigating ways to help their clinicians spend more time at the bedside yet still document and gather needed information. However, workstations are not always conveniently...
“Spring Cleaning”— some of us love it, some of us hate it, but we all know that periodically taking the time to clean will benefit you and those around you in the future. The same applies to your...
During a virtual company-wide celebration, CEO and President Curtis Watkins honored CereCore employees who have made a significant difference in the way we serve clients with excellence and embody...
CereCore continues its long-standing history as a MEDITECH READY-Certified implementation and 5-star hosting partner, a designation the company has held since January 2015 during the early days of...
2020 and 2021 events pushed the healthcare industry into uncharted territories of digital transformation at an unexpected and often uncomfortably rapid pace for many providers. And this was the...
A positive customer service experience can turn a doubter into a believer almost instantly, while a negative one can do the opposite. We see this in our world almost daily, most notably with...
Looking to streamline healthcare IT operations or costs? Need tried and true tactics to save time for clinicians and IT teams? As you develop strategic plans to support patient engagement, improve...
MEDITECH Expanse is the most recent version of the MEDITECH electronic health record system. The path to MEDITECH Expanse is a significant transition. So where should you begin? Let’s dive into...
As we reach the end of the year, it’s good to reflect on the past year and develop plans for the next. For healthcare information technology and security leaders, this year has turned out to be all...
Disruption. We’ve all heard the term. It’s been applied broadly and specifically, but regardless of the breadth or source, disruption has a significant (although oftentimes unacknowledged) effect on...
Cued by the pandemic, more patients than ever use EHR patient portals. If recent findings from Coherent Market Insights (CMI) are any indication, the global patient portal software market is expected...
Achieving greater efficiency in day-to-day operations has a ripple effect across a health system — from reducing the cost of healthcare delivery to improving clinician experience as well as resulting...
From the outside, Sarah seems like an ordinary mother of two, but that is far from true. Through her seemingly ordinary life, Sarah achieves extraordinary things. She earned her master’s degree in...
Healthcare systems are inundated with data coming from a variety of sources – legacy systems, new applications, third-party clinical applications bolted on from acquisitions and more. A solid...
Historically, a patient’s electronic medical record was a way for the healthcare team to keep an account of the patient’s care. Over time, the record has become integral to sharing information with...
How successful are you capturing regulatory data in Epic® via clinical documentation workflows?
CereCore® has been ranked No. 9 among healthcare suppliers in Modern Healthcare’s 2021 Best Places to Work award program. The complete list of this year’s winner rankings is ...
CereCore is proud to be recognized by Securance Consulting as a Best Practice MEDITECH Infrastructure as a Service (IaaS) provider for more than five years running.
In early 2021, results from an online survey* of healthcare leaders who are College of Healthcare Information Management Executives (CHIME) members indicated that areas of greatest opportunity for...
Fewer than two percent of all staffing agencies in the U.S. and Canada earn the Best of Staffing designation.
NASHVILLE, Tenn. – Aug. 24, 2021 – CereCore®, a leading healthcare IT services firm,...
MEDITECH Expanse is the current and most recent version of the MEDITECH electronic health record (EHR) or health information system (HIS). By far the most advanced, comprehensive suite of integrated...
Many health systems have one main EMR used as the source of truth for patient data. However, in today’s merger and acquisition environment, organizations must be prepared to combine data from...
Is your facility having issues pulling registration data from MEDITECH Expanse? Are registrars entering data incorrectly and you need more insight into the errors? Are bills being delayed,...
CereCore® recently welcomed Michael Gagnon who joined the team as the company’s first Enterprise Fellow. As Enterprise Fellow, Michael will not only provide technical direction and guidance in the...
What’s changed for healthcare technology leaders recently? What pain points are keeping CIOs up at night? What hinders day-to-day operations the most?
In life and in the workplace, change is something we have learned to expect. Thousands of books and blogs have been written about ways to set expectations, minimize the stress, adapt, and embrace the...
Save time and money by setting up Epic Hyperspace Local Printing/Virtual Local Printing (HLP/VLP)
Want to save time and money at your Epic facility? How you set up your printers is a way to help...
How ready are healthcare leaders for the future of advanced analytics? The short answer—there is a way to go. A recent survey from IDG reveals that only 25% of IT leaders expect advanced analytics,...
Chicago, IL – May 17, 2021 – CereCore® has been selected by Modern Healthcare as one of the 2021 Best Places to Work in Healthcare. The complete list of this year’s winners, in alphabetical order, is...
Many of us struggle keeping up with our busy schedules and remembering all the important details of our daily to-dos. It’s even more challenging when you are the person keeping track of family member...
The lessons learned from analyzing breaches in 2020 has underlined the need for healthcare providers to double-down on security. The recent Colonial Pipeline attack has, once again, demonstrated the...
National Nurse’s Week is the perfect time to recognize the nurses working in our communities and among us, and we thank nurses across our nation for using your gifts and talents to care for others in...
CereCore® recently welcomed two Regional Vice Presidents of Sales: Paul Fabrizio and Mark Rowland.
I have been in the healthcare IT industry for years, and I remember when network and hardware infrastructure were an afterthought, with healthcare facilities supported by a handful of servers. Things...
Tom Kurtz, Vice President of Information Services & CIO of Memorial Healthcare, sat down for a recent interview with Healthcare Innovation Editor-in-Chief Mark Hagland to share his perspective on...
Do you know a healthcare provider that can tell you exactly how many clicks a specific workflow takes them to complete, or how many minutes they spend repetitively completing the same EHR...
Hospital and health system IT leaders are caught in the middle of funding models, cost pressures, shifts in patient demographics, and data sharing struggles – not to mention the impacts of the...
In my role as an Epic EHR Architect, as well as my “side job” as a critical care nurse serving in overwhelmed units during the pandemic, I can attest to the importance of streamlined nursing...
Microsoft’s PowerBI is quickly becoming a solution of choice for healthcare organizations to gain better insights into their data and a cost-effective alternative to 3rd party reporting platforms....
Nashville, Tennessee – February 22, 2021 – CereCore®, an IT services firm focused on supporting hospitals and health systems, announced a move of its corporate headquarters. As of February 1st, 2021,...
Epic upgrades, integrations, and new implementations are still necessary despite travel restrictions being in place long after anyone expected. Case in point is new units or new clinics created to...
HealthIT.gov lists continued quality improvement as the last step in implementing or upgrading a hospital EHR system. But quality improvement doesn’t wait until go-live of the EHR. It begins during...
EHR projects often touch every facet of a healthcare organization and therefore involve multiple teams, resources, software providers, and support desks. Working with Epic EHR systems and analytics...
Much fewer words have been dedicated to leveraging the victories of 2020 than capturing the difficulties. As a trained nurse and Epic EHR analyst working with facilities across the country, I have...
At CereCore, the highest value is placed on supporting clients and our communities. The CereCore Rock Solid Award recognizes team members who have exemplified these values during the past year. Award...
After a year of healthcare IT projects being delayed to make way for front-line support, many teams are reassessing projects such as EHR migrations and related implementations or kicking off new...
Healthcare provider organizations that have yet to plan a legacy data management strategy are missing key opportunities to address the new wave of cost pressures, merger and acquisition activity, and...
2020 may be referred to as the year of transition as it was a remarkable year from many different aspects. The impact of the pandemic strained the healthcare industry like no other time in recent...
As the classic song goes, “It’s the most wonderful time of the year.” Although it is fair to recognize that after this year’s challenges, it may not feel that way. Almost everyone in the health IT...
It goes without question that the EHR is the most significant technology investment for a hospital or health system. With the financial impact(s) of COVID-19, it is more critical than ever for health...
Innovative Partnership Paves The Way For A Singular, Modern MEDITECH Platform
The Client
With the first patient death directly tied to a cyberattack in Germany and other recent high-profile cyberattacks on healthcare organizations in the United States, health IT leaders are doubling down...
Prescription for Service Desk Efficiency
Ardent Health Services selected CereCore to manage their Level 1 Help Desk, a collaborative effort that enabled Ardent to expand its capability to address key...
Independent Health System Fuels Growth and Quality with MEDITECH Expanse
Memorial Healthcare moves from their aging Magic EHR and Allscripts Ambulatory systems to leverage a unified Expanse solution...
The need to quickly adopt and scale solutions during the COVID-19 crisis and has reinforced some hard-learned lessons for the successful adoption of new healthcare technology systems. One of which is...
Swift MEDITECH Conversion Meets Meaningful Use Requirements, Adds New Functionality
On January 1st, 2021, the American Medical Association (AMA) is set to roll out a new set of Evaluation and Management guidelines. This is part of the CMS Paperwork Over Patients Act to reduce the...
Many IT teams begin their ServiceNow journey by replacing an aging, outdated service desk solution and investing in a solution that can manage everything from incidents to assets. Rightfully so....
The Patient and Consumer Health Portal (aka The Patient Portal, for short) is used in many MEDITECH facilities and was an important part of meeting MU Stage 2 and 3 (now Promoting Interoperability...
EHR implementations have gone virtual in response to COVID. And so has training related to activations, upgrades, optimization projects, and onboarding of new clinics or staff. Healthcare...
To respond to a fast-changing healthcare environment, MEDITECH Expanse updates are published quarterly. While some updates address necessary regulatory changes, others offer new and enhanced...
Originally published on 9/8/2020 on MEDITECH.
Earned by less than two percent of all staffing agencies in the U.S. and Canada.
EHR is the core of every healthcare organization today. Many aren't aware of all the changes that were required to the EHR to enable the COVID-19 response. Many EHR consulting teams, vendors, and...
CereCore recently discussed the results of a pre-quarantine CHIME CIO survey in this Healthcare IT News interview. In addition, feedback from the CereCore CIO Cohort and recent CHIME focus group has...
Addressing Compliance And Quality Measures As A Smaller Health System
The Client
CHICAGO, July 15, 2020 - CereCore® has been selected by Modern Healthcare as one of the 2020 Best Places to Work in Healthcare. The complete list of this year’s winners, in alphabetical order, is...
There are distinct advantages to adding affiliated or independent clinics to your existing Ambulatory EHR solution. The provider can utilize the full functionality of the Ambulatory EHR system, with...
What is the new reality for health system CIOs post-COVID? In February of 2020, CereCore surveyed CIOs through CHIME to identify top IT priorities and barriers to progress. With social distancing...
During the height of the COVID-19 crisis, healthcare facilities have had no choice but to cut regularly scheduled procedures and surgeries. This meant cutting staff hours. As our country's facilities...
Depending on the state the facility is located, medical record retention mandates can require maintaining health records for 10 to 50 years. Mergers, acquisitions, and the adoption of newer platforms...
We are already halfway through 2020, with a new and fast approaching federal regulation specific to hospitals. Federal price transparency requirements, or more specifically the CY 2020 Hospital...
Spring has finally arrived here in New England and one of my “rites of spring” is getting the boat ready for the upcoming season. Within this familiar checklist and cadence, one of the most difficult...
One month before social-distancing measures were implemented in the United States, an online survey of healthcare executives, all CHIME members was conducted by CereCore. As these technology leaders...
While coronavirus waivers include some exceptions around promoting interoperability, no changes have been announced to date for the Appropriate Use Criteria requirement. The January 2021 deadline...
Hospital IT leaders have always carefully balanced support costs along with transforming the delivery of care with new solutions. And as we begin defining the effort for recovery from the COVID-19...
With the expansion of the telemedicine guidelines and payment criteria, facilities are quickly expanding or rolling out solutions to meet the anticipated demand as well as many vendors and suppliers...
When it comes to ordering laboratory tests within our EHR and related applications, have we inadvertently made the provider’s job more difficult? If the system(s) were designed to operate based on...
As the saying goes, you only get one chance to make a first impression. This applies to the go-live of an Electronic Health Record (EHR) system as well. The first two weeks post go-live will set the...
If you have been dinged by The Joint Commission for not providing easy individualization of Care Plans, your Care Plan workflow is cumbersome and not clearly linked to other documentation, or maybe...
MIS Provider build and maintenance can be an intimidating task without the knowledge of certain access settings and controls with MEDITECH Expanse. Because we’ve done this for multiple clients, we...
Continuing our conversation on what to consider when upgrading your MEDITECH 6.1x platform to Expanse, there are multiple enhancements across the product suite that you can leverage to make the most...
Recently, MEDITECH has been encouraging organizations on the 6.1x platform to consider upgrading to the Expanse platform. Reason being is there are multiple enhancements across the product suite that...
Many Epic clients, especially those who have been live for some time, suffer from extreme levels of order clutter. Their bloated order sets are filled with the outcomes of any number of requests over...
Moving patients through their hospital stay safely and efficiently is paramount to their care, satisfaction, and cost containment. Many factors contribute to a hospital’s ability to manage their...
Supply chain plays an integral role in hospital operations. Since its impact spans the organization, it is important to take the time to identify current challenges and potential changes. We have...
When considering staff augmentation for your organization, there are various things to take into account. You need cost-effective yet skilled resources who have a very strong system build and...
There are two important factors in achieving your organization’s revenue goals. First, increase the number of referrals that stay in-house. Second, provide Referral Coordinators with the tools and...
Timely, consistent, and accurate charge reconciliation is an important process within a healthcare organization’s revenue cycle function. Charge reconciliation involves multiple steps across various...
New Brand Inspired by Team’s Dedication to Empowering Caregivers to Provide Life-Saving Healthcare
BestPractice Advisories (BPAs) can be extremely effective at alerting clinicians of potential negative consequences when configured correctly. BPAs should display a clear message to the appropriate...
A Foundation System Refuel project can be a long, complex process that often puts additional pressure on an already strained support team. It’s especially arduous if it's been a while since your Epic...
Epic has educated customers over the past year on the positive changes occurring with their move to quarterly from large upgrades after the February release of version 2018 (v2018). Epic will begin...
MEDITECH is offering a variety of tools in their 6.1 platform that enable hospital administration to be more efficient with their time and information. Among those tools is the Scheduling module...
A significant amount of work and investment on behalf of providers has gone into attesting to the various stages of meaningful use over the past few years. The hope is to achieve better clinical...
Let us know how we can support your initiatives and take some of the heavy lifting from healthcare IT.
